Terms and Conditions
What are our Terms and Conditions
“FBMI Carpet Trading L.L.C” maintains the www.zuleya.ae Website (“Site”). United Arab of Emirates is our country of domicile” and stipulate that the governing law is the local law. All disputes arising in connection therewith shall be heard only by a court of competent jurisdiction in U.A.E.
Visa or MasterCard debit and credit cards in AED will be accepted for payment. We will not trade with or provide any services to OFAC (Office of Foreign Assets Control) and sanctioned countries in accordance with the law of UAE.
Customers using the website who are Minor /under the age of 18 shall not register as a User of the website and shall not transact on or use the website. Cardholders must retain a copy of transaction records and Merchant policies and rules. The user is responsible for maintaining the confidentiality of his account.
Once the payment is made, the confirmation notice will be sent to the client via email within 24 hours of receipt of payment
Customer can cancel their order within 24 hours; refunds will be made back to the payment solution used initially by the customer. Please allow for up to 45days for the refund transfer to be completed.
Return and Refund Policy
Refunds will be done only through the Original Mode of Payment
We accept returns within 7 days of receipt, only if their delivery packaging has not been opened or the products are damaged or its the wrong product. Please notify us and return the box in its original packaging. In such instances, we will endeavour to send you another or refund the payment.
We can only accept returns of products that have not been tampered with, are sealed and remain in the original packaging. If all these conditions are met, please ship your products back to us using a registered courier service and we will issue a full refund. Please note that we reserve the right to refuse any returned shipments if the product has been used or tampered with. Shipping & Handling fees are non-refundable.